Customer Reviews

Reviews for Alexandria Tire Pros

Been dealing almost exclusively with Alexandria Tire for about 25 years. Get personal service with a business I can trust. My vehicle is serviced efficiently with prices that are fair,honest and competitive . I have always recommended family and friends and acquaintancesee to Alexandria Tire
Response:
Thank You Jerry ....
Recommended? Yes |  by , March 4, 2016
fair price and timely appointment thanks
Response:
Thank You !
Recommended? Yes |  by , March 1, 2016
Always good service.
Recommended? Yes |  by , February 22, 2016
Two-Thumbs-Up! The team at Alexandria Tire Pros was extremely helpful, courteous, and provided outstanding service. I would gladly recommend them to others.
Response:
Thank You for talking the time and telling us how we did..
Recommended? Yes |  by , February 12, 2016
Thank you for your service. Everyone was very kind and helpful. I will be back and i will refer my friends.
Response:
Thank You,
Recommended? Yes |  by , February 11, 2016
Great job on my tire. Excellent service, it was ready when they said it would be . Very friendly service, when I need service in the future I will be back.
Response:
Thank You
Recommended? Yes |  by , February 11, 2016
My Service Advisor informed me my tires were low on tread and would need to be replaced, soon. At first, he was going to replace the previous Goodyear tires with another set of the same brand. When he found that he had only 2 of the Goodyear tires in stock, he looked and found a set of General Tire brand tires that he could obtain from the warehouse on the same day. The General Tires cost less than the Goodyears and are actually of better quality (longer mileage warranty). He also gave me a rebate on the spot to defray the cost of the tires. Further, in keeping with the shop's preferred customer program, my advisor also provided my oil change for free since I had purchase 4 oil changes from this shop previously. One other benefit is that I was able to pay for my tires with my Goodyear Credit Card, even though they are General Tire brand, in order to pay 6 months with no interest. Overall, I was quite satisfied.
Response:
Thank You for taking the time to review us and we look forward to serving you in the future.
Recommended? Yes |  by , February 11, 2016
Spoke with Rich about my rear brakes. He was very professional and listened to my issues. I received a call from Rich to let me know what he found and what action he suggested that we take. When I came to pick my jeep up he again told me what work was performed and the labor. I am vern satisfied with the work that was performed and the price. Very professional.
Recommended? Yes |  by , February 3, 2016
Great price. Great service. Went above and beyond to check the brakes and bearings. Thanks Carl and Lisa!
Response:
Thank you for taking the time to fill out the survey and thanks for the review.
Recommended? Yes |  by , February 1, 2016
Have been doing business pretty much exclusively for about 25 years. Prices I find are reasonably and their work is accurate and centered on your problem. I trust their honesty to fix the problem without overstating what is needed and will continue to go myself without question. However in the past have been willing to recommend AT to family and friends. A change of personnel has resulted in a customer rep who needs an improvement in his bedside manner who I don't feel is fully respectful. Prices being fair and quality of work being high and honest is great but would hesitate about recommending people to deal with someone who I can't fully trust would treat them right.
Response:
Thank You Jerry....
Recommended? Yes |  by , February 1, 2016
Oil change and trip check over, found front brakes were worn. Replaced and ready for vacation!
Recommended? Yes |  by , January 13, 2016
Friendly, helpful and outstanding service with quite reasonable pricing. They go the extra mile for you and are very trustworthy.
Response:
Thank You
Recommended? Yes |  by , January 11, 2016
my experience was good. the people were very friendly. The work was done right and in a professional manner. since driving the truck again, my brakes are squeeking, when I first start up in the morning. they are taking a look at this Monday 1/18/16 at no charge to me. I would recommend a friend to Alexandria tire. thanks roger s.
Response:
Thank You.
Recommended? Yes |  by , January 6, 2016
I always enjoy going to local businesses for help. Alexandria Tire is not only a local business, but a staple in the community. Thank you for your service and for the great customer service.
Response:
ThankYou
Recommended? Yes |  by , December 20, 2015
I HAVE ALWAYS BEEN TREATED LIKE A PERSON AT ALEXANDRIA TIRE. I HAVE BEEN COMING THERE FOR OVER 20 YEARS. AND I'LL KEEP ON COMING, I LIKE THE GOOD SERVICE AND THE NICE PEOPLE.
Response:
Thank You and Merry Christmas
Recommended? Yes |  by , December 16, 2015
went above and beyond in solving my problem
Response:
Thanks for taking the time to review us.
Recommended? Yes |  by , December 14, 2015
Always a great place to do business! Fair prices, honest and very competent mechanics.

What more could you ask for!

Excellent customer service !
Recommended? Yes |  by , November 30, 2015
+oil change was great as promised,, i called back in about 2 hours i had a tail light burn out told me to come right back and they would fix it . they did. great service.
Response:
Thank You!
Recommended? Yes |  by , November 25, 2015
The shop performed a power steering fluid flush while I waited. The job was completed in less tha 45 minutes.
Response:
Thank You and Happy Thanksgiving..
Recommended? Yes |  by , November 23, 2015
The online appointment was so easy to do, the communications back, reminders, etc. , were awesome....very convenient location, loved the wifi in the waiting area, great customer service, quick service, fair price on repair! This was my first time there, I came there because my nephew, Matthew Byrd, works there and I couldn't be happier....you have made a lifetime customer!!
Response:
Thank You and we are happy to add you to our family.
Recommended? Yes |  by , November 18, 2015
Dropped my car off at 9:20 am for oil change and tire rotation. Thomas said it would be ready by lunchtime. He called an hour later to tell me it was done! At Alexandria Tire, if they say you have a 9:00 am appointment, they mean it, unlike many of their competitors. They also offer a discounts and promotions and are always forthcoming about any coupons or discounts you are eligible for.
Response:
Thank You and we appreciate your business
Recommended? Yes |  by , November 17, 2015
great
Response:
Thank You!
Recommended? Yes |  by , November 13, 2015
The staff was very helpful and the work done quickly.
Response:
Thank You for taking the time and letting us know.
Recommended? Yes |  by , November 13, 2015
Great professional service, use them often. Recommended high quality service.
Response:
We appreciate your business
Recommended? Yes |  by , November 10, 2015
Outstanding job, in a short amount of time.
Response:
Thank You for your business
Recommended? Yes |  by , November 6, 2015


Excellent service. Rich was very helpful from my phone call for information to driving my car from the service bay to the front door of the shop for me to leave.

I would definitively use the Alexandria Tire Center in the future.
Response:
Thank you for your comments and we are here for your needs.
Recommended? Yes |  by , November 4, 2015
High quality honest and personal service.
Response:
Thank You Jerry ....
Recommended? Yes |  by , November 3, 2015
Thank you for your help at the last minute to quickly get us on the road for our trip.
Response:
your welcome and have a safe trip. we hope to see you again.
Recommended? Yes |  by , October 30, 2015
Always courteous timely service & AFFORDABLE solutions to meet my needs! The new tires on my Mazda are creating a smoother quieter ride than I have ever experienced since owning this vehicle. Thank You, Thomas!
Response:
Thank You
Recommended? Yes |  by , October 27, 2015
Excellent service. Convenient location (for me). Good selection of tires. I'm definitely a repeat customer!
Response:
Thank You
Recommended? Yes |  by , October 15, 2015
Great service!
Recommended? Yes |  by , October 12, 2015
I deal with Alexandria Tire pretty much exclusively for about 20 years. Alexandria Tire is honest and does high quality work at reasonable prices with a personal touch.
Response:
Thank You Jerry ....
Recommended? Yes |  by , October 7, 2015
Dependable
Recommended? Yes |  by , September 21, 2015
Friendly staff. I had many questions regarding camper tires. They seemed have to help and it was greatly appreciated.
Recommended? Yes |  by , September 18, 2015
Dependable
Recommended? Yes |  by , September 17, 2015
Thank you so much for the excellent service! I appreciate you finding what I needed and scheduling the service so quickly. Thanks so much for your help!
Response:
Thank You
Recommended? Yes |  by , September 10, 2015
I found the employees very courteous, helpful and professional. The work on my auto was done within a short time frame. I also appreciate the shuttle service provided.
Response:
Thank You for your comments and it was a pleasure to serve you.
Recommended? Yes |  by , September 9, 2015
Thanks, prompt and efficient.
Response:
Thank You for taking the time to leave a comment.
Recommended? Yes |  by , August 28, 2015
I have been taking my car here for many years and have always appreciated the good service and friendly employees. They are always very accommodating on giving me an appointment when I need it. They don't recommend repairs that are not necessary but do explain in detail repairs that are necessary. However. they are also honest in telling me that it might be something that doesn't haven't to be done immediately.They also keep me up to date on what maintenance my car needs and do several check points for free when I take it in for an oil change. I feel like my car is in good hands. 5 stars...
Response:
Thank You
Recommended? Yes |  by , August 26, 2015
Fast and Friendly service.
Response:
Thank You !
Recommended? Yes |  by , August 21, 2015
As usual the service was performed as stated for the price quoted and in the time frame given. Having service done at Alexandria Tire is always a pleasant experience. No surprises or hidden charges.
Response:
Thank you for your kind comments and we love having you both as customer of Alexandria Tire Center..
Recommended? Yes |  by , August 11, 2015
I had a flat tire on a Sunday and needed the tire fixed on Monday morning ASAP! Called first thing Monday, got an appointment for as soon as I could get there. Great service, quality work and good customer service. I am happy.
Recommended? Yes |  by , August 9, 2015
Best customer service in the business! I wouldn't go anywhere else! Thanks for always taking care of me and a job well done!
Response:
Thank You
Recommended? Yes |  by , July 27, 2015
My Customer Service experience continues to over exceed my expectations. The entire staff at Alexandria Tire is always prompt, friendly and informative.
Response:
Thank You Jeff, we appreciate your business.
Recommended? Yes |  by , July 24, 2015
The team was great as usual, getting the car done quickly while providing great customer service.
Response:
Thank You for the kind words....
Recommended? Yes |  by , July 21, 2015
Arrived at about 12:50 PM for my 1:00 PM appointment on Saturday for a "bump-to-bumper" service. The service manager said they were running about half an hour behind but they took my car in at 1:00 and I was out the door by 1:30 PM. Excellent service at a great price. This is why I come back!
Recommended? Yes |  by , July 21, 2015
They do a terrific job and everyone is friendly
Response:
Tim, It's a pleasure to serve you and we Thank You for your Business
Recommended? Yes |  by , July 17, 2015
Got our tire fixed the same day!
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There is proof in the pudding as they say... your vehicle is a major investment today and you have proven by maintaining your vehicle it will surely last a long time... thank you for letting us know.
Recommended? Yes |  by , July 15, 2015
Thomas is a great guy to work with.
Response:
Thanks Tim..
Recommended? Yes |  by , July 13, 2015
As always, my experience was great!
Recommended? Yes |  by , June 26, 2015
Excellent service
Recommended? Yes |  by , June 16, 2015
service is always done efficiently and with much respect and courtesy . I trust repairs will be done as asked and have confidence it is done right.
Response:
Thank You for the kind words..
Recommended? Yes |  by , June 11, 2015
I SINCERELY APPRECIATE ALEXANDRIA TIRE FOR CHECKING ON MY BREAKS WITHOUT AN APPOINTMENT,AND I SO VERY MUCH THANK YOU FOR TAKING THE TIME TO CHECK ON THE PROBLEM AND FIXING IT.THANK YOU AGAIN.. SINCERELY, WENDY SHANKS
Response:
Thank You and we are always glad when we can help.
Recommended? Yes |  by , June 4, 2015
Awesome! They're always there to take care of your automotive needs.
Response:
Thanks Tim..
Recommended? Yes |  by , May 14, 2015
Everyone is very friendly.
Recommended? Yes |  by , May 14, 2015
Preventative maintenance is keeping our old van running like new!
Response:
Thank You for taking the time to review us.
Recommended? Yes |  by , May 13, 2015
I had to replace my Dunlop tires (just over 4 years old and only 38K due to dry rot. I called Dunlop and they put in a claim and sent me to a nearby tire center. Alexandria Tire Center took care of me right away and inspected the tires. They confirmed the problem and called Dunlop. Dunlop did not offer much in terms of price for new tires so the person at Alexandria Tire indicated this and did a great job of getting $100 of each new tire from Dunlop. The tires were put on the same day. This was a great experience with friendly and helpful staff.
Response:
Thank You for your comments..
Recommended? Yes |  by , May 7, 2015
Had rear brake pads and rotors replaced. Also asked them if they would check ball joints. They did a great job. Trust them with workmanship and costs.

Very good!!!
Response:
Thank you for trusting us will all of your automotive needs.
Recommended? Yes |  by , March 27, 2015
I was given special treatment as a walk in, and my car was fixed in less than 30 minutes. I had busted a tire belt and was about to lose my tire, and they switched my two front tires very quickly, and gave me a great price for the labor. I was also given some tips on what to watch out for the next couple weeks in regards to how my other front tire was wearing funny. I am definitely going back for work there in the future. Even as a clueless young woman, I was treated with dignity and respect, and spoken to as an equal, which is not common in my experience at car shops. It was awesome. I'm pretty sure I need an alignment next, guys!
Recommended? Yes |  by , March 26, 2015
We purchase all tires for our fleet of approx. 32 vehicles not just from Goodyear but from Carl and Lisa at Alexandria Tire because of the courtesy , knowledge and fair price we receive from them
Response:
We appreciate your business...
Recommended? Yes |  by , March 18, 2015
Friendly and courteous service. Requested service performed in timely manner and as promised.
Response:
Thank You
Recommended? Yes |  by , March 13, 2015
Excellent service as always.
Response:
Thank You and we appreciate your business
Recommended? Yes |  by , March 11, 2015
very quick and efficient
Response:
Thank You.
Recommended? Yes |  by , February 26, 2015
Always able to get my service done when I need it done. That means a lot to me.
Response:
Thank You
Recommended? Yes |  by , February 26, 2015
A Very nice and helpful group of guys!

Prices were reasonable and the service time was quick!
Response:
Thank you.
Recommended? Yes |  by , February 26, 2015
Service is always excellent and friendly
Response:
Thank you..
Recommended? Yes |  by , February 26, 2015
Very friendly. Service was fast
Response:
Thank You for your time and Business
Recommended? Yes |  by , February 26, 2015
We have trusted Alexandria Tire with our vehicles for 10+ years. Recently, I brought my Chevrolet Suburban in for a repair. They did they research on the issue and found out that it was a manufacturer recall. They referred me to a Chevy Dealership to have the issue fixed for free. I appreciate their honesty as most places would have probably have just charged us to fix it and not provide the information about the recall. This is one of the many reasons I WILL always use Alexandria Tire to service our vehicles.
Response:
Thank You for the nice comment..
Recommended? Yes |  by , February 26, 2015
Always friendly and courteous service and no pressure to purchase repairs that are not needed at this time. when questioned about new tires I am always given multiple options and characteristics of options.
Response:
Thank you and we appreciate your business
Recommended? Yes |  by , February 26, 2015
Excellent service... they always go over my car thoroughly and advise me of whats needed... they are the doctor of my car...
Recommended? Yes |  by , February 26, 2015
great......
Response:
Thank You !
Recommended? Yes |  by , February 24, 2015
Came in for a tire repair and was waited upon immediately. Great service, great guys. Thank you
Response:
Thank You for the reply...
Recommended? Yes |  by , February 20, 2015
good service and help with my tire problems.
Response:
Thank You !
Recommended? Yes |  by , February 16, 2015
They always do good work.
Recommended? Yes |  by , February 16, 2015
Good service
Recommended? Yes |  by , February 11, 2015
We have used Alexandria Tire Center for many years and have always had great customer service. They have always backed their work and worked with manufacturers to provide the warranty coverage that was promised. They have helped us figure out the safest and most cost effective ways to manage our cars. We will continue to take our cars to them in the future!
Response:
Thank You for the kind response... It's our pleasure to Serve you.
Recommended? Yes |  by , February 6, 2015
very reliable and helpful. even better...they fix it the first time!
Response:
Thank you for taking the time to let us know...
Recommended? Yes |  by , February 3, 2015
Saved me time and money, I went there to replace my tire for my tractor, they could of sold me a new one if they wanted to.
Response:
Thank you and come back and see us again.
Recommended? Yes |  by , February 1, 2015
Kind, curtious , quick. Not too much pressure on the up sale. Understanding that my husband was a mechanic for Ford and didn't pressure about the brakes. We know about them, they are on our list of fixes.
Response:
Thank you for the kind comment... let us know how to get that 5th star from you.. we appreciate your continued business and support.
Recommended? Yes |  by , February 1, 2015
They are always polite, great service and better yet, what they fix, stays fixed.
Response:
Thank you for taking the time to let us know...
Recommended? Yes |  by , February 1, 2015
always pleasant. Thomas is the best. I call and he gets me in on my schedule. Thank you.
Response:
Thank You Marie for the kind comments and the continue trust in letting us service you cars.
Recommended? Yes |  by , January 25, 2015